Strengths focus boosts NPS for award-winning employer
An organisation recognised for outperforming its industry in customer service attributes its success to its strengths-based development focus. » more »
Metrics, analytics & data (109 items)
Prepare for nine pandemic impacts on talent and work
There are nine main ways in which the pandemic will continue to affect workplaces, hiring and talent in 2022 and beyond, a futurist says. » more »
Employers sitting on untapped goldmine of skills
Employers now obtaining greater insight into the skills in their organisation are uncovering some huge surprises, not least among which are the ways employees would like to use and be recognised for their abilities. » more »
How "enlightened" HR teams are using people data
HR functions made "significant strides" last year in their use of data and analytics, and organisations fall into three main categories when it comes to their level of sophistication, a Mercer expert says. » more »
Constant surveys are "paralysing" employees
Upping the ante on communication has been crucial during the pandemic, but employers run the risk of "paralysing" employees if they don't put some rules and structure around their surveys, a CHRO warns. » more »
"Listening" employers report major jump in engagement
All the extra effort employers have put into listening to their workforces is paying off, with a big jump in engagement levels across the board, new research shows. » more »
Three ways to keep HR "front and centre" in 2021
HR finally received the recognition it deserved in 2020, and a people and culture specialist says there are three ways to maintain its momentum. » more »
Biodata-driven strategy tackles mental health and productivity
An organisation that identified burnout as a major threat to its business, even before the pandemic hit, says a combination of biodata, surveys and trend analysis is helping HR to understand the risk and tailor its response. » more »
Case study: How a flatter workforce structure improves agility
Restructuring its workforce to reduce 'excessive hierarchy' has helped an organisation become more agile and improve its customer service, this case study shows. » more »
Webcast: Three case studies – Critical role and talent management blind spots
While 'blind spots' are preventing some employers from utilising their workforce to its full potential, others are ahead of the curve in identifying and addressing them. This HR Daily Premium webcast shares three critical role and talent management case studies. » more »
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Workplace investigations - What has changed in 2021?
Expectations of workplace sexual harassment investigations have changed dramatically in the past year in light of the Respect@Work report. Attend this webinar to ensure your investigations are as thorough and defensible as possible.
