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As awareness of psychosocial risks continues to grow, more employers are considering how they can better support the subjects of workplace investigations and performance management, a conflict specialist says.

For many employees, an investigation or performance management process will be a "once-in-a-lifetime event", and it's easy for HR professionals to forget how "foreign" it might be, says Lindall West, the managing director of conflict support platform Ombpoint.

Traditionally, organisations have been more likely to focus on mechanisms to support the complainant than the subject of the complaint, even though the complaint often comes "out of the blue" for them, and can leave them feeling just as aggrieved...