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HR professionals have a major opportunity to shift from being "solely customers" to "actual co-designers" of the ways artificial intelligence is used in workplace decisions, a researcher says.

Essex Business School professor Elisabeth Kelan's commentary, recently published in Human Resource Management Journal, notes that AI is "heralded" as a way to improve DEI in hiring, while also being subject to "algorithmic bias", where human biases are amplified through technology, and discrimination is embedded and perpetuated through AI.

She says her article aims to help HR professionals in two ways: understanding how inclusion and exclusion in AI can occur; and how HR professionals can become more involved in building more inclusive AI...