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A Fair Work Commission full bench has handed down its first decision on flexible work arrangements under the new scheme, following an employer's refusal of a request for altered working hours.

The case specifically examined what constitutes a validly made request for flexible working arrangements. Ultimately, however, the bench found it had no jurisdiction to arbitrate the matter.

The application was lodged by a part-time customer experience coordinator, employed by furniture and electrical products retailer BSR Australia Ltd. She initially contended she had made a request for flexible working hours in April 2023, and that the request was refused on 30 August...