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A remote worker has failed to prove her dismissal for having "low keystroke activity" over a three-month period was unfair, with the Fair Work Commission finding her failure to perform duties was not "minor" or "incidental".

Deputy President Thomas Roberts accepted that "serious and real" issues had contributed to the employee's disconnection from work, but said this didn't mitigate her misconduct.

The Insurance Australia Group outbound comms disclosure consultant, who had worked for the company since 2005, was sacked in February this year...