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A worker was placed in an "unnecessarily uncomfortable" position after being accused of serious policy breaches, a commission has ruled in upholding her psychological injury claim.

The Illawarra Shoalhaven Local Health District administration officer had sought compensation for a major depressive disorder, but the employer denied liability and she applied to the NSW Personal Injury Commission to resolve a dispute about the matter.

The Commission heard that in April last year, the employee gave her phone number to a client, who called her on the following two nights about distressing issues.

Concerned about the client's mental state, the employee told the client's clinician about the messages. She then accessed the client's medical records to find out when her next appointment would be, so she could avoid her in future...