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Project-based work has become "the way of work" today, and project management is often being done by people without that title or who don't even realise it. But new research highlights enduring "pain points" in projects that are causing some major dysfunction.

As Australian organisations continue to battle a "resource recession", more than four in five Australian employees (83%) say their projects are handled by "citizen project managers", or those without formal project management training, according to Smartsheet's future of work management report.

While most (65%) of these citizen project managers adopt their new responsibilities out of necessity – no one else steps up, or people have left – almost half of them say they assume the role because "their supervisor asked them to", which the report says "points to the ad-hoc nature of this responsibility"...