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Five steps make employees feel "heard" after feedback
A five-step framework is helping to minimise the gap between employees' desire to be heard and employers' action on their feedback, says a business psychologist.
Research shows that employees who "feel heard" by their employers are 4.6-times more empowered, which can translate into greater productivity and improved customer experience, says business psychologist and co-founder of Feedback Works, Sam Dawson.
Dawson, who has worked for 25 years in the employee experience sector, told the recent Qualtrics X4 summit that 92% of employees have a desire to feel heard by their employer, however only 7% feel as though their feedback is actually taken on...
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