Organisations can foster greater employee engagement and improve innovation and performance if they shift from a passive to active "listening climate", according to new research.
Workplaces that welcome complaints are better placed to detect and deal with issues before they escalate, so organisations shouldn't worry too much about whether their number is "healthy", a conflict specialist says.
An employee has accused his employer of "recklessly endangering" him when it rejected his request to take time off for an appointment during the busy festive season.
An employer could potentially have avoided stop-bullying litigation if it hadn't "clumsily" managed an employee's complaints about a supervisor and had been more transparent about its workplace decisions, the Fair Work Commission has ruled.
An HR leader whose organisation has boosted its gender balance in traditionally male-dominated roles and significantly reduced its pay gap says a behavioural framework and self-awareness training was key to both individual and cultural change.
An employer that was "acutely aware" of an employee's "mental health fragility" acted unreasonably when handling his return to full duties and his complaint about a manager, a commission has found.
An employer has been chastised for telling part-time employees they could only bid for additional shifts by signing individual flexibility agreements that waived their right to overtime.
An employee who refused to wear a uniform that made him feel like he was "going to die" in hot weather was constructively dismissed, the Fair Work Commission has found.
Technical issues that prevented an employee from working from home for a few days were "hardly of sufficient gravity" to force him to resign, the Fair Work Commission has found.
The integrity of an employer's misconduct investigation has been criticised, with the Fair Work Commission finding it substantiated allegations against an employee before he had a proper opportunity to respond.
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