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A major hospitality employer has completely shifted some of its traditional business elements so it "meets people where they're at", to ensure it can keep attracting and retaining great talent, its people leader says.

Hotel group Accor had to significantly downsize its active workforce last year when the pandemic hit, from 21,000 in March to just 7,500 a few months later, says Accor Pacific senior vice president talent and culture, Sarah Derry.

Then towards the end of 2020, as leisure destinations gained popularity, the workforce grew to 16,000, she tells HR Daily.

This year, Accor has focused on building and attracting talent, says Derry. When lockdowns hit again, the difference was knowing "there would be a recovery, we just didn't know when"...