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In devising their approach to parental leave and other support for caregivers, too few employers first set out to discover what's working and what employees would value most, an employee experience specialist says.

There are three stages to forming a best-practice caregiver approach or policy, says Jodi Geddes, co-founder of Circle In, which has developed a new framework to guide HR in this area.

The first phase is to conduct an audit of sorts to understand existing workplace policies and practices for caregivers, identify what employees need and value, and uncover attitudes and beliefs towards caregivers.

Currently, not many organisations are doing this, Geddes tells HR Daily ahead of her webinar on best-practice support for caregivers. But it's become particularly crucial since "COVID has changed everything" when it comes to caregiving...