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LEADERS & EXECUTIVES

'Vision' issues a key challenge for leaders

Transformational leadership is becoming acutely critical due to the rate of change and disruption in workplaces, but many leaders remain 'transactional', according to a management expert.

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BULLYING, HARASSMENT & MISCONDUCT
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Employee education halves customer abuse incidents

A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs. » more »

REDUNDANCY
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"Appalling" redundancy process "left much to be desired"

The Fair Work Commission has described an employer's redundancy process as "appalling" in ordering it to compensate a general manager for unfair dismissal. » more »

HEALTH, WELLBEING & SAFETY
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Webcast: Ill and injured employees update

Failing to appropriately manage ill and injured workers can have a broad range of ramifications. This webinar clarifies specific obligations and provide best practice tips. » more »

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Webinar: HR's role in conflict resolution

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Organisations often have unrealistic expectations when workplace conflicts arise, handballing problems to HR functions, but this webinar will explore what HR's role should – and shouldn't – involve. Premium members should click through to request a complimentary pass, while free subscribers can upgrade their membership level here for access or register as a casual attendee. » more »